Fixed a phone crash for some users in Michigan

Later, the Federal Communications Commission, the agency that regulates wireless companies, said on social media that it “knows the Verizon outage is impacting customers in some parts of the country” and is “working to determine the cause and extent of these service interruptions.”

At around 5 p.m., the telco announced on social media that “engineers are making progress in resolving the issue with our network and service restoration has begun” and apologized “for any inconvenience some of our customers have experienced today.”

Verizon outage maps

But for safety, Ford Field, where the Lions were scheduled to play the Seahawks, urged fans on social media to access their e-tickets via Wi-Fi before arriving and download them to a mobile wallet on their phone to ensure the “most seamless entry” stadium.

Verizon did not say what caused the outage or how many customers were affected.

Some speculated that the outage mainly affected newer phones.

Search trends have shown that many people are checking Google to find an answer to why their service is not available. The Downdetector website also identified customers of other carriers, including AT&T, T-Mobile and US Cellular, who also reported service outages around the same time, but in much smaller numbers.